Easy Claiming process

HOW TO CLAIM
For any claim arising from accidental or permanent total disablement, the following documents, duly authenticated by the Philippine foreign posts or by the local registry if death occurs in the Philippines, whichever is applicable, shall be sufficient evidence to substantiate the claim:
  1. Death Certificate – in case of accidental death;
  2. Police or Accident Report – in case of accident; and
  3. Medical Certificate – in case of permanent disablement.
For the purpose of identifying the legitimate and/or designated beneficiaries, the following claim documents shall also be submitted:
  1. Birth Certificate of insured, if beneficiary is a parent or a child;
  2. Marriage Contract of insured and spouse, if beneficiary is the spouse;
  3. Affidavit of Legal Guardianship, if beneficiary is a minor; and
  4. Other documents as may be necessary to establish identity of claimants.
For Repatriation – certification which states the reason/s for termination of the migrant worker’s employment and the need for his/her repatriation issued by the Philippine foreign post or POLO located in the receiving country; Photocopy of Passport, Copy of Return Trip Ticket and Official Receipt
For Subsistence Allowance Benefit Claim – certification issued by the concerned Labor Attaché or, in his absence, the embassy or consular official stating the title of the case, the names of the parties and the nature of the cause of action of the migrant worker.
For Settlement of Money claims – certified true copy of the final decision of the NLRC or compromise agreement.
For Compassionate Visit - Medical Report; Certification that the OFW is confined for at least seven (7) days; official receipt for the payment of airline ticket
For Medical Evacuation/Repatriation - Medical Certificate; document showing the breakdown and total cost of evacuation/repatriation.
In compliance to our policy commitment of fast, fair and equitable settlement of claims, please follow the instructions below on how to file a claim:

Step 1 – Check if you have the required documents

For Accidental/Natural Death
  1. Authenticated Death Certificate issued by Philippines foreign post;
  2. Death Certificate from the local Civil Registrar
  3. Incident Report from employer
  4. Police Report in case of accident;
  5. Employment Contract and OEC;
  6. Original POC and Receipt
For Permanent Total disablement
  1. Medical Certificate;
  2. Accident Report from employer or police;
  3. Picture of the disabled person or affected parts of the body;
  4. Employment Contract and OEC
  5. Original POC and Receipt
For legal beneficiaries, the following documents shall also be submitted:
  1. Birth Certificate of insured, if beneficiary is a parent or a child;
  2. Marriage Contract of insured and spouse, if beneficiary is the spouse;
  3. Affidavit of Legal Guardianship, if beneficiary is a minor; and
  4. Other documents as may be necessary to establish identity of claimants.
For Repatriation
  1. POLO Certificate;
  2. Travel Itinerary with Invoice
  3. Official Receipt/ Proof of payment
  4. Employment Contract & OEC;
  5. Passport/Visa with arrival & departure stamp;
  6. OFW Affidavit;
  7. Original POC & Receipt;
  8. Seaman's Book for Seafarer, and
  9. Master's Report
For Medical Repatriation
  1. Medical Certificate;
  2. Accident Report;
  3. Travel Itinerary with Official Receipt;
  4. Employment Contract and OEC
  5. Passport/Visa with arrival & departure stamp;
  6. PTD Form
For Subsistence Allowance
  1. POLO Certificate of case filed;
  2. Information for case filed
  3. Employment Contract and OEC
  4. Original POC and Receipt
For Money Claim
  1. Original Copy of NLRC final decision or compromise agreement;
  2. Copy of Complaint and Minutes of the meeting;
  3. Employment Contract and OEC
  4. Passport/Visa with arrival and departure stamp;
  5. Original PIC and Receipt

Step 2 – Send us an email with the required documents attached through ofwinsurance@paramount.com.ph

Step 3 – Please wait for our OFW claims department to contact you within 10 days upon submission of complete documents.